Insights

Training Effectiveness - Measurement and Improvement

Mystery Shopping – Measure Welcome Process

In my previous blog, I mentioned the touch points that are critical for a delightful consumer experience. As promised, I will discuss them in detail one by one. In this blog we...

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Mystery Shopping – A Great Tool To Measure Consumer Experience

In current times of cut throat competition, with marginal difference in the selling price of any product/service, the only thing that gets preference is how good a brand is in...

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