Rainbow Hospital, an Indian Chain of Pediatric Hospitals, focuses on pediatric and maternal healthcare services. Keeping this aim in mind and to continue serving excellence in child care, women care and fertility,...
Blackberrys wanted to conduct Mystery Shopping in order to drive superior customer experience across all its outlets & drive action, wherever required. They wanted to provide superior service quality, store hygiene and...
Paradise, a brand known for making famous Hyderabadi biryani and Nizami dishes, aims to offer a relaxed and convenient dining experience to its consumers. In order to achieve this objective mystery audits were conducted...
Adidas had an objective to maintain high levels of service quality across all its outlets. The aim was to check quality of service, hygiene level and product availability across all the stores. To address this...
Passenger car tyre market in India is characterized by high competition intensity. With no major product differentation among prominent brands, customer experience & service becomes extremely important. With the same...
Jaquar group is a leading Indian manufacturer of bath fittings and plumbing products. The objective was to ascertain how Market Operating Price (MOP) varies across Jaquar's retail network vis-à-vis competition, as price...
Elementia Wellness is one of the fastest growing beauty and wellness brands in India. They offer luxury spa and salon services through their segmented brands – Tattva, Vilasa and Unora at hotels & resorts across India....
Bachpan is the most penetrated play schools chain with over 1000 schools Pan India. The brand follows high standards of quality & ethics and wants all its branches to religiously follow the same. In order to achieve the...
Objective
The client always strives to provide unmatched customer experience in their Showrooms as well as Service Centre. To ensure the same, they wanted to conduct experience mystery audits in order to maintain...
Objective
The objective was to identify competency gaps, assess deviations in SOP adherence, and measure service quality across various customer touch points with a view to design sales force training around the...
Selling products/services via the B2B segment is important and it is equally important to build a strong customer base when approximately 85% of the business...
Fixture maintenance is an essential aspect of running a successful retail store. Fixtures, such as shelves, racks, and displays, play a vital role in not only attracting ...
In today’s world of technology, everything is getting driven by the use of applications. Even the sales reporting done by brands’ sales executives/in-store promoters is happening at the click of a button through an in-hous...
In the present era, a multi-brand space is a preferred choice for both - the brands and the customers. Brands typically get the advantage of higher footfall than their exclusive stores, and ...
Over the years POSM deployment activity has changed a lot. An activity that was merely known as a poster deployment activity earlier has completely changed its scope and now helping brands with the execution of supplement ...
One of the buzz words in today’s technology world is Artificial Intelligence which enables machines to think and act without any human intervention. One of the most effective way of achieving this is through Machine Le...
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