Objective
The client provides services to those who are suffering from speech and hearing impairment. The objective was to provide best in class customer experience and to ensure the same, mystery shopping was conducted...
Objective
The objective was to ascertain how Market Operating Price (MOP) varies across the client’s retail network vis-à-vis competition. To understand the market behaviour, mystery shopping was conducted to gauge the...
Objective
The client provides the nation’s most comprehensive service suite for new ATM deployment, management of existing ATM networks and service enablement through technology solutions. The objective was to evaluate...
Objective
The client, a leading Indian airport, wanted to maintain high quality of customer experience and identify the gaps at retail outlets in their Airport. In order to identify the gaps, mystery shopping was...
The client, one of the best known luxury Sanitaryware brands of the world, wanted to evaluate and analyze the adherence towards the standards defined by its retail network Pan India. In order to address this they...
The client, a leading jewelery brand, wanted to undertake Mystery Audits with the objective to provide best in class customer experience from the time they step inside the store till leaving the store and address this...
The client, one of the best known brands in Amusement Parks, wanted to ensure high levels of service quality and strengthen the footfall at their parks. In order to drive the same, the client conducted mystery audits to...
The client, one of India’s leading Direct to Home (DTH) television operator, wanted to assess the stock availability and status of key products to ensure that its was equipped to optimally meet the demand of its...
The imperative for the client was to understand the selling process and the service quality at their exclusive retail outlets. In order to facilitate this, Channelplay conducted mystery audits at their stores Pan India...
Objective
The client, a startup dealing in used two-wheelers, wanted to evaluate its consumer’s experience right from appointment booking stage to closure of sale. The objective was to identify any weak areas which...
Selling products/services via the B2B segment is important and it is equally important to build a strong customer base when approximately 85% of the business...
Fixture maintenance is an essential aspect of running a successful retail store. Fixtures, such as shelves, racks, and displays, play a vital role in not only attracting ...
In today’s world of technology, everything is getting driven by the use of applications. Even the sales reporting done by brands’ sales executives/in-store promoters is happening at the click of a button through an in-hous...
In the present era, a multi-brand space is a preferred choice for both - the brands and the customers. Brands typically get the advantage of higher footfall than their exclusive stores, and ...
Over the years POSM deployment activity has changed a lot. An activity that was merely known as a poster deployment activity earlier has completely changed its scope and now helping brands with the execution of supplement ...
One of the buzz words in today’s technology world is Artificial Intelligence which enables machines to think and act without any human intervention. One of the most effective way of achieving this is through Machine Le...
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