Objective:
The main challenge for client was to maintain high level of service quality across all its retail outlets in the country. They wanted to ensure complete uniformity in terms of products, hygiene and service in...
Objective:
The client wanted to critically evaluate its outlets, staff and processes in order to identify areas of improvement. Channelplay carried out mystery shopping and assessed all outlets on the prescribed...
Objective:
The client wanted to ascertain how the Market Operating Price (MOP) varied across its retail network vis-à-vis competition, as price violation could adversely impact customer’s trust factor. To understand the...
Objective:
The client wanted to evaluate the overall dining experience and operational efficiencies at its restaurants in order to identify gaps with respect to consumer experience. Channelplay carried out mystery...
Objective
The client wanted to evaluate the overall quality of healthcare services provided at its hospitals. To address this, Channelplay carried out mystery shopping and assessed all hospitals on key service...
Objective
In the diverse and dis-aggregated retail landscape of India, handling channel conflict is a huge challenge for any large scale player. Channel conflict results in dissonance among trade and consumers and...
Objective:
To maintain a high level of quality for their online market place in India, where they will not be controlling service operations directly, the company wanted a mechanism to evaluate online sellers for their...
Objective
The client partnered with Channelplay to gather information about ground level operations at its outlets through mystery audits. We sourced qualified mystery shoppers and trained them to conduct audits,...
Objective:
The imperative for our client was to understand the selling process at their retail outlets which would give them insights into how new consumers were being educated about the use of contact lenses....
Objective
Client’s objective was to become the market leader in the sports gear segment through superior service quality, product availability and customer satisfaction. Keeping this in perspective, Channelplay was to...
Selling products/services via the B2B segment is important and it is equally important to build a strong customer base when approximately 85% of the business...
Fixture maintenance is an essential aspect of running a successful retail store. Fixtures, such as shelves, racks, and displays, play a vital role in not only attracting ...
In today’s world of technology, everything is getting driven by the use of applications. Even the sales reporting done by brands’ sales executives/in-store promoters is happening at the click of a button through an in-hous...
In the present era, a multi-brand space is a preferred choice for both - the brands and the customers. Brands typically get the advantage of higher footfall than their exclusive stores, and ...
Over the years POSM deployment activity has changed a lot. An activity that was merely known as a poster deployment activity earlier has completely changed its scope and now helping brands with the execution of supplement ...
One of the buzz words in today’s technology world is Artificial Intelligence which enables machines to think and act without any human intervention. One of the most effective way of achieving this is through Machine Le...
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