Service quality is the delivery of excellent or superior service relative to customer expectations. Due to the inherent characteristics of services like intangibility,...

Inventory audits are conducted to evaluate the physical stock at a warehouse, distributor point or retailer. It gives stock visibility at secondary and tertiary levels, which...

Retail audits provide a review of an organization’s systems, validating their methods & processes. Through audit findings, organizations are able to fix problems and drive...

We live in a time when it is not enough for brands to be simply available in stores, while other elements associated with its visibility are equally important. Visibility majorly...

With good comes bad. And in retail landscape, bad is referred to as Customer Complaints, feedback etc. These complaints help us identify issues and potential problems in our...

Apparel retailing is the second most prominent segment in organized retail after Food & Beverages. One of the most integral elements in Apparel retail is the touch, feel and trail...

A Tele-helpdesk is an investment intended to provide the customer or end user with information and support related to a company's products and services. This can be for a...

In a typical purchase decision process, customers evaluate desired parameters and place certain brands in their consideration set. Once that’s done, a lot of customers visit...

Retail sector in India is booming and so are the queues in stores. Be it any segment, any city the volumes these stores are managing are increasing day by day. In such a dynamic...

Today consumers are becoming more selective in their approach of choosing a store to visit. With intense competition in every segment giving rise to increased number of brands &...